Customer Service Training tip: 5 second method to gain more respect #customerservice #gainrespect
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YouTubeJeff Mowatt Customer Service & Sales Speaker
Customer Service Training tip: 5 second method to gain more respect #customerservice #gainrespect
Welcome back to another #customerservice training tip by Jeff Mowatt! In this video, Jeff discusses the importance of how you and your employees introduce yourselves to customers. Using just your first name may seem casual, but it can be a missed opportunity. Jeff advises incorporating your first and last name for two key reasons: it ...
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Train Your Staff to Know the Difference Between Hospitality and Service As a restaurant owner, when building training and systems for hospitality, remember one crucial point Your staff must clearly understand the difference between hospitality and service Because you’d be surprised how often those lines get blurred Service is black and white It’s transactional It’s steps, tasks, timing, accuracy Hospitality is color It’s emotional It’s connection, presence, warmth, and care Service is what you d
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